RETURN & REFUND POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Most of our items are eligible for our 30-day refund policy. Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused). This is not applicable to personalized items.
- If your product is faulty or damaged, you can email us with photographic proof & request a refund.
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Submitting the wrong size
Please email: email@example.com with your refund claim.
* To complete your return, we require a receipt or proof of purchase.
* To be eligible, the item must be faulty or damaged. To reiterate, we do not accept refunds if you changed your mind. Please provide photographic proof that the product is faulty or damaged.
* Sale items are not eligible for refunds. If an item is discounted, it cannot be refunded.
Please be aware that some of our goods are exempt from being returned. Customization and personalization products are two examples as they are unique to the purchaser and cannot go back into storage.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
We will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.