Frequently Asked Questions (FAQs)
Here you'll find the answers to the most common questions our customers have!
Here you'll find the answers to the most common questions our customers have!
Can I Contact You?
Email our customer service team - help@giftsdom.com
When will I receive my items?
All Giftsdom.com products are made-to-order. This means your item will usually ship within 3-5 business days, however, we ask to allow up to a minimum of 7-10 business days, depending on your location, for your items to arrive to you.
International orders can take longer due to extra shipping time and customs processing times.
Once your item ships you will receive an email containing your tracking info so you will have accurate information as to when your order will arrive.
Please note, we work with different suppliers for certain items so they may ship and arrive separately even though they are ordered at the same time.
Please contact help@giftsdom.com if your order hasn’t arrived within the estimated delivery time. Keep in mind that delivery times on international orders may take slightly longer.
My order has been sent, why don't I see the tracking info?
Your order has been sent, but sometimes it takes up to 48 hours for tracking info to show up in the couriers tracking system.
What quality can I expect from my Jewelry?
➜ Our patent-pending jewelry is made of high quality surgical steel with a shatterproof liquid glass coating and 18k gold finish option.
➜ Our jewelry is hand-made in the U.S.A by awesome working moms just like yours! We hire and train working mothers and pay a living wage. We are proud to support strong communities and keep jobs in America!
This Jewelry Item Is the Perfect Keepsake! Whether for Yourself or a Loved One.
➜ If the custom engraving option is available, engrave onto the back of the pendant your loved one's name, your wedding date, an anniversary, or anything else you want to remember and keep you close to her heart. Each personalized piece offers exceptional craftsmanship that is fit to be an instant classic in your family.
We Offer a 100% Happiness Guarantee
➜ If you’re not 100% satisfied with your purchase for any reason, please contact us and we will make it right. Your satisfaction is our ultimate goal.
What quality can I expect from my printed T-shirt?
We only use clothing made from trusted brands such as Gildan, Bella and American Apparel, guaranteeing the highest quality in terms of durability and washibilty. For a complete list of products, you can choose from, visit our Apparel page.
You won't be wearing a thick heavy vinyl-coated t-shirt that will have you panting like a dog on a hot summer day! All our garments have been tested for the best printing results. Giftsdom.com custom t-shirts are perfect for any occasion, be it for events, resell, fashion or great gifts!
What is your exchange policy?
Hassle-free 30 day money back guarantee on orders that are not personalized! Due to the products being print on demand we do not offer exchanges, we do however offer a full replacement if your product has been damaged.
Simply email our support team - help@giftsdom.com with your name, order #, a photo of the product and reason.
* requests must be requested within 30 days from the date your items were delivered.
Do you have a sizing chart?
Yes we do, CLICK HERE to see the SIZING CHART
How secure is my personal information?
Giftsdom.com uses industry-standard privacy protection; we don't sell, lease or otherwise distribute any personal customer information. What's more, all sensitive personal information is kept securely offline at our privately run data center.
Do you ship in all countries?
We ship to all countries, all over the world.
How long after ordering is my order shipped?
We typically ship all orders within 2-5 business days. If you select Express shipping at checkout, we aim to ship your item within 2 business days.
Which carrier do you use?
We ship most of our items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
How long does it take to arrive?
We ship all orders from our USA factory. Once shipped, we see delivery happen within the following timeframe:- USA - Within 2-5 business days
- Canada - Within 4-7 business days
- Western Europe - Within 5-7 business days
- Australia/NZ - Within 5-10 business days
- Rest of the World - Within 11-20 business days
These timeframes are typical, and sometimes local carrier issues may mean you item arrives slightly later than this.
I didn't recieve my order
Please contact our support team, quoting your order number from the confirmation email/SMS message. We'll help track down your order.
Can I pay extra to get my item quicker?
For USA domestic orders, you have the option of Express order processing at checkout. This will prioritize your order for shipping within 2 business days where possible. We hope to offer Priority carrier options for USA and International orders in the near future.
What about customs fees/taxes?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information for customs authorities.
It's unusual for orders of 1-2 items to attract customs fees, except in countries where there is a very low or no tax-free threshold. If fees are charged by customs, they are payable by the recipient.
Cancellation & Exchanges
Can I cancel or change my order?
We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.Please contact us with 12 hours of your purchase.
Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.
My item is damaged/incorrect, what do I do?
Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
Can I return my purchase?
We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it.
Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked.
My item looks different to the online listing
This is a very rare occurrance. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day.
It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.